Return, Exchange & Refund Policy

General Terms

• We reserve the right to refuse returns or refunds that do not comply with this policy.
• All return requests must include photos for verification and processing.
• By placing an order, the customer agrees to the terms of this Shipping & Return Policy.

Restocking Fees & Shipping Costs

• Returns not due to damage, defect, or our error are subject to a 10% restocking fee and all shipping costs.
• Shipping charges are not refundable
• Assembly fees are not refundable

The following items cannot be returned:

• Assembled cabinets
• Custom-ordered cabinets and items with modifications
• Installed, used, or open-box items
• Items that have already been assembled
• Items discounted more than 10%
• Discontinued items

Standard Return Window

• Returns of must be requested within 14 days of delivery.
• All return requests after 14 days are subject to a 25% restocking fee.
• No returns will be accepted after 30 days from delivery.

Damages & Exchanges

Important! Notify us within 48 hours at sales@rtacabinetshq.com so we can assist you with a claim. We reserve the right to deny and damage claims and charge fore replacement after this period of time.

Inspection & Delivery

If you notice any visible damage or missing items, please:

• Note the damage/shortage on the delivery receipt.
• Take photos of the damaged items and packaging.
• Notify us within 48 hours at admin@rtacabinetshq.com so we can assist you with a claim.

Exchange Instructions

To initiate an exchange, please email us photos of the damaged or defective item(s) clearly showing the reported issues. The subject line of your email must start with:

EXCHANGE: RTA ORDER NUMBER
(Example: EXCHANGE: RTA1234567)

A minimum of 3 photos per item is required, taken from different angles, including:

• A close-up of the damage, and
• A photo showing the entire affected product.

These photos help us better understand the issue and process your exchange more quickly. All images must be submitted in the full resolution supported by your mobile device and must be clear, well-lit, and properly focused.

Images that do not meet these standards will be rejected, and additional photos will be requested. If the requested images are not provided, the exchange request will be denied.

Returns & Exchange Eligibility

To qualify for a return:

• Items must be unused, in original condition, and in original packaging.
• Proof of purchase (receipt or order confirmation) is required.
• Returns must be initiated by contacting customer service with subject line:
  RETURN: RTA ORDER NUMBER (Example: RETURN: RTA1234567)
• Requests must include the reason for return and photos where applicable.

Custom Quotes

Customers are fully responsible for reviewing any custom quote provided by our representatives. This includes verifying that all items match the kitchen design layout or the client-provided list of items, quantities, cabinet finished sides (for Fabuwood orders), assembly options, and shipping method. Once payment is made, it serves as confirmation that the order is correct. Customers are solely responsible for repurchasing and covering all shipping and return costs for any items ordered incorrectly.

Custom Kitchen Designs

We strive to design each kitchen accurately and include all required accessories in the final invoice; however, due to the nature of the industry, occasional errors may occur. Customers are responsible for reviewing the final item list and kitchen design with their local installer to ensure accuracy. If, during installation, an additional item is needed to complete the project, we will ship the item; however, the customer is responsible for the full cost of the item and all shipping charges. This requirement also applies to Fabuwood cabinets: customers must verify that all necessary finished sides are included before placing the order.

Custom Orders (Draft Invoices)

We do our best to ensure that all items listed in draft invoices accurately reflect your request and the provided kitchen design. However, errors or discrepancies may still occur. Please review the invoice carefully and notify us within 24 hours of receipt if you find any issues that require correction or adjustment.

Payment of the invoice serves as confirmation of the order. Once payment is made, or if no corrections are reported within 24 hours of receipt, the invoice is considered approved, and the order will proceed to production as listed.

After this period, any changes, additions, or replacements, including related product, assembly charges, shipping, or delivery costs, will be the sole responsibility of the customer. We are not liable for any unreported discrepancies after the confirmation period has passed.

Buyers Remorse

• Customers are responsible for all return shipping costs.
• Items must be returned using the same shipping method used for delivery. Cabinets and vanities must be returned by LTL Freight on a pallet.
• If the customer cannot arrange return shipping, the refund may be forfeited.
• Refunds are issued only after items are received, inspected, and approved.

Damaged, Defective, or Incorrect Items

• Inspect your order immediately upon receipt and contact us if items are defective, damaged, or incorrect.
• We may require return of defective/damaged items for inspection before issuing a refund or replacement.
• Resolutions may include a partial refund, full refund, or replacement at our discretion.

Non-Returnable Items

• Door samples, assembled cabinets, custom orders, or modified items (including custom-painted items) are non-returnable, except when defective or damaged.
• Final sale items and items discounted by more than 10% are non-returnable.

Exchanges

• Exchanges for incorrectly shipped items take 10–14 business days including delivery.
• Customized, custom-painted, or assembled replacements may take up to 8 weeks depending on manufacturer production.
• The fastest option is to return the incorrect item and place a new order once the return is accepted.

Refunds

• Customers will be notified once returns are received and inspected.
• Approved refunds are processed within 14 business days to the original payment method.
• Bank or credit card processing times may vary. If 15 business days have passed since approval, contact us.